The Latest Development!
Feb. 15th, 2025 09:46 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lydamorehouse For those of you who are all in for the blow-by-blow with Better Business Bureau vs. Turbo Tim's Midway, there is a new development!
For those of you NOT here for it, this is your cue to skip. Since this drama-llama will probably continue on and off,I will see if I can find an appropriate car icon so that you know not to bother at a glance. I will us the 'llama in car' icon you see above, graciously found for me by coffeetime , to warn you off at a glance.
Okay, so.....
The BBB works FAST, y'all. Highly recommend (at least so far.)
If you have been following along, you will remember that I got a notification from the Better Business Bureau the very same day that I put my complaint in. The BBB is very clear in its canned responses that it is very likely that businesses will not respond. The businesses are notified that they have 20 days to reply, but it's not legally binding, so a lot of places just don't. There are consquences if they don't reply, but, technically, if you don't care what the BBB thinks of you, the consequences are fairly minor, as such things go. No one wants a bad Better Business rating, but then the question is do GenZ or Millenials even know what the Better Business Bureau even is?
Yesterday, while I was out doing some grocery shopping in advance of the snowstorm, I got a text. It was about an hour before I usually pick Shawn up at MNHS, so I checked it. It was from Tim of Turbo Tim's. Yep. Tim himself. The Tim of Turbo Tim's.
Yes, I saved it. No only do I still have his text saved, I had Shawn take a picture of it (I have NEVER figured out screenshots on my phone) and so I have photographic evidence as well. (Should I need to upload another .jpg to the BBB's files.)
It was actually--on the surface--a very friendly note. It was all, "Hey, we need to make this right! Why don't you give me a call when you have time and we'll work out some options! My goal is not to lose you as a customer!" This is a paraphrase. For some reason, Tim of Turbo Tim's really loves "wanna" and "gonna" in his texts.
What bothers me, of course, is this attempt at a work around.
I know that the BBB sent my complaint to Tim's because they told me they had when they assigned me a case number. So what's the game here, Tim? Are you 'gonna' offer me some kind of coupon? Because if you were the refunding type, Tim, you would have offered that on the spot.
I did not respond at all. I never acknowledged reciept of the text. Nothing. Instead, I went to my latest email from the BBB, copied my case number, and wrote them an email telling them that Tim's had tried a work around and asking for advice on how to proceed.
Stay tuned, I guess!
I will admit that it was weirdly satisfying to see Tim nervous enough to reach out like this.
For those of you NOT here for it, this is your cue to skip. Since this drama-llama will probably continue on and off,
coffeetime , to warn you off at a glance. Okay, so.....
The BBB works FAST, y'all. Highly recommend (at least so far.)
If you have been following along, you will remember that I got a notification from the Better Business Bureau the very same day that I put my complaint in. The BBB is very clear in its canned responses that it is very likely that businesses will not respond. The businesses are notified that they have 20 days to reply, but it's not legally binding, so a lot of places just don't. There are consquences if they don't reply, but, technically, if you don't care what the BBB thinks of you, the consequences are fairly minor, as such things go. No one wants a bad Better Business rating, but then the question is do GenZ or Millenials even know what the Better Business Bureau even is?
Yesterday, while I was out doing some grocery shopping in advance of the snowstorm, I got a text. It was about an hour before I usually pick Shawn up at MNHS, so I checked it. It was from Tim of Turbo Tim's. Yep. Tim himself. The Tim of Turbo Tim's.
Yes, I saved it. No only do I still have his text saved, I had Shawn take a picture of it (I have NEVER figured out screenshots on my phone) and so I have photographic evidence as well. (Should I need to upload another .jpg to the BBB's files.)
It was actually--on the surface--a very friendly note. It was all, "Hey, we need to make this right! Why don't you give me a call when you have time and we'll work out some options! My goal is not to lose you as a customer!" This is a paraphrase. For some reason, Tim of Turbo Tim's really loves "wanna" and "gonna" in his texts.
What bothers me, of course, is this attempt at a work around.
I know that the BBB sent my complaint to Tim's because they told me they had when they assigned me a case number. So what's the game here, Tim? Are you 'gonna' offer me some kind of coupon? Because if you were the refunding type, Tim, you would have offered that on the spot.
I did not respond at all. I never acknowledged reciept of the text. Nothing. Instead, I went to my latest email from the BBB, copied my case number, and wrote them an email telling them that Tim's had tried a work around and asking for advice on how to proceed.
Stay tuned, I guess!
I will admit that it was weirdly satisfying to see Tim nervous enough to reach out like this.
no subject
Date: 2025-02-15 04:48 pm (UTC)Good on you.
I made (i.e. downloaded, enhanced, but it needs to be resized) a llama in a car image. I would suggest using a better program than my ancient free copy of GraphicConverter to get a good icon size.
no subject
Date: 2025-02-15 06:47 pm (UTC)Totally going to use it!!
no subject
Date: 2025-02-15 06:53 pm (UTC)no subject
Date: 2025-02-16 03:57 am (UTC)no subject
Date: 2025-02-15 05:11 pm (UTC)I realize that time flows only in one direction so it's not possible, as the car is now repaired correctly. But if perhaps Troy had just given you solid evidence that Tim had fucked up the repair but not fixed it yet, and you'd done this cycle of you complain to the BBB, the BBB complains to Tim, and Tim texts you...would you wanna let Tim put his untrustworthy hands on your car again?
no subject
Date: 2025-02-15 06:53 pm (UTC)Totally all in for this story!
Date: 2025-02-15 06:14 pm (UTC)I've never been sure if there was any point in reporting bad businesses to the BBB, so I'm pleasantly surprised to see that it works, at least to some extent. Tim is probably more concerned about his Yelp reviews than the actual BBB rating, but this got his attention! He is probably hoping to head off the reviews that you haven't gotten around to writing yet. But you still can if he doesn't actually GIVE YOU YOUR MONEY BACK for the work that was botched or not performed at all. Under no circumstances should you accept "store credit" at his establishment. His people clearly cannot be trusted and you should not be shy about making that clear. You don't have to actually scream "You people are liars and idiots!" Just keep calmly repeating the facts. He probably realizes by now that he is not going to keep you as a customer; he's just trying to limit the damage.
Re: Totally all in for this story!
Date: 2025-02-15 06:55 pm (UTC)And, you have, in fact, sussed out my plan. My plan is to let this BBB complaint run its course. If Tim does pony up some kind of monetary restitution for the work they clearly did not do, then I will not unleash the hounds of hell onto his Yelp. A Yelp review that starts with, "I am writing this AFTER a failed attempt to get Turbo Tim's to do the right thing through the BBB..." should, I hope, carry a lot more weight than, "They suck and were mean and didn't do that work."
Fingers crossed!
no subject
Date: 2025-02-16 12:43 am (UTC)no subject
Date: 2025-02-16 04:22 pm (UTC)go BBB!